Canva Apps Support
Get help with any of our Canva apps. We respond to all support requests within 48 hours.
Supported Apps
CardPriceOracle
Real-time trading card pricing data inside Canva. Search across Pokemon, Magic: The Gathering, Yu-Gi-Oh, One Piece, Lorcana, Dragon Ball, Flesh and Blood, and Sports cards. Add card images, price labels, collection boards, and stream overlay previews to your designs.
Common issues:
- Search returns no results — try the full card name or check spelling.
- Price data unavailable — some cards from newer sets may not have market data yet.
- Image not loading — the card may not have a high-resolution image available from the source API.
CardPrice Signs
Create professional card show signs, QR posters, wishlist boards, and stream promo signs. Designed for card shops, booth vendors, and live breakers who need quick, branded signage.
Common issues:
- QR code not scanning — ensure the destination URL includes https:// prefix.
- Sign text truncated — reduce text length or choose a larger template size.
- Custom colors not applying — clear the style cache by closing and reopening the app panel.
Dynamic QR Studio
Create editable QR campaigns with trackable redirect URLs, real-world mockup previews, and scan analytics. Change the destination URL after printing without reprinting the QR code.
Common issues:
- QR redirect not updating — changes may take up to 60 seconds to propagate.
- Scan count not incrementing — ensure the QR code was generated through the campaign system, not a static QR.
- Mockup preview blank — try a different mockup template or reduce image complexity.
Users are responsible for destination content, permissions, and lawful usage.
Client Handoff Kit
Turn finished Canva designs into organized delivery packages with client notes, export format options, and hosted share pages. Share a single link with your client containing all deliverables.
Common issues:
- Share link expired — packages expire after the configured duration. Create a new package to generate a fresh link.
- Export format missing — not all Canva design types support all export formats.
- Client cannot access link — ensure the share page URL was copied completely including the token parameter.
Users are responsible for the designs, files, notes, and recipients they choose to package or share.
Contact Support
For issues not covered above, contact us directly:
- Email: [email protected]
- Response time: Within 48 hours on business days.
- Include: Your Canva account email, the app name, steps to reproduce the issue, and any error messages or screenshots.
Feature Requests
We welcome feature suggestions. Email us with the subject line "Feature Request" and describe what you'd like to see. We review all requests during our monthly planning cycle.
Known Limitations
- All apps require an active internet connection.
- Price data is sourced from third-party APIs and may have brief delays during high-traffic periods.
- QR scan analytics are approximate and may not count every scan in real time.
- Client Handoff Kit share pages have configurable expiration periods.
Disclaimer:
Prices are estimates and may vary by source, condition, language, grading, sale timing, and market availability.
CardPriceOracle is not affiliated with card manufacturers, marketplaces, grading companies, or Canva.